Chat-bots are another way of humanising user interactions. Instead of us issuing commands, bots are now understanding our speech with greater accuracy. Interacting with systems using natural language is a phenomenal experience. In a global economy, reaching a multilingual customer base is crucial. There’s also a big difference between talking to customers in a languageContinue reading “Conversational bots are stealing the show”
Process design in K2 is simple. On the surface the process map can appear as pretty basic. It does not really have many visual shapes to play with. I call K2 process map as a pure boxes and lines diagram. It has boxes which are called activities that are connected to each other via lines.