Should all SaaS cancellations be prorated?

In the world of SaaS and monthly subscriptions, many services offer a discounted annual subscription option. If you look closely most of the annual subscriptions do not have a refund option, if you cancel. They also auto renew until you cancel. So, if you fail to cancel your service before the renewal date, you will end up paying for a whole year of services you no longer want.

While this makes financial sense for the SaaS provider, it does not work for the user. SaaS solutions try hard to hide that cancel button. Some encourage you to pause the subscription. Many, like MYOB, make it harder for you to cancel and ask you to call them and don’t offer email support with cancellations.

SaaS companies can refund fees prorated (minus discounts) on cancellation. There are some offers and special deals that can have an exception however for the majority of the users, all standard plans should default to this refund policy.

Given the state of innovation and competition, There is also an opportunity available for SaaS providers to charge an extra fee for having this option on cancellation 🙂

Is Different Better?

It has been several weeks since the acquisition of K2 by Nintex. We can see a flurry of activity at many levels. Customers and Partners are being briefed and the K2 website content is getting hosted on

It is great to read this article by Nintex recently on how they will be evolving post-acquisition. I blogged about What to make of the New Nintex hot on the heels of the announcement of K2 acquisition and to read this message from Nintex is certainly comforting.

We will never leave you without a clear path to success

We will be transparent and open about future plans and impacts

We will always be available to answer any questions or concerns

–Zoe Clelland & Jason Trent, Nintex

2020 has been a year that changed many things and I will remember it for this acquisition. Things will be different for sure. We remain optimistic for 2021 and the evolution of the toolset that we worked on with passion for over a decade.

jeylabs has released updates to our PowerToolz suite as a direct response to the K2 acquisition. We are bringing new integration and migration capabilities to our toolset to help K2 customers work well with Nintex. We are also evolving our capabilities to serve the now much larger Nintex customer base.

Bring on 2021! Happy holidays everyone!! Stay safe.

Melbourne firm unleashes patent pending cyber secure signature solution to green the world

This is repost of the following article published on prwire:

Melbourne – jeylabs launched their e-signature solution called GetSignature in March 2020 with a focus on helping people and businesses work well virtually during covid.

With the surge in working from home, GetSignature aims to crack the local market of businesses and consumers looking for an easy electronic signature solution that is trustable and cost effective.  

Offered as a monthly subscription, this patent pending technology also uses military grade encryption to keep your signature and documents safe from prying eyes on the internet.  

No more printing, scanning and chasing signatures. GetSignature is not only helping you save paper, time, energy and money but also help you green the planet. They do this so uniquely with their partnership with one tree They have just planted their first 200 trees in Australia through this partnership.  Company CEO, Jey Srikantha said that they are committed to plant trees with every subscription. 

He added “Document eSignature solutions have been around for a while but are traditionally expensive and fundamentally flawed from a security perspective. GetSignature, an Australian innovation, has taken a different approach to getting your documents securely signed with patent-pending document protection technology.”  

GetSignature is all about making security seamless and easy to practice. Focus on usability also helped win enterprise deals. jeylabs has signed a major multi-year on-prem deal with a construction business to deliver digital signatures for invoice processing at scale.  

GetSignature starts at $6 per month for 2 users with the Family plan and goes all the way up to Business plans at $47 per month for 5 users. Built using the latest server less technology GetSignature is taking the pandemic head-on.    

Many customers have already benefitted from deploying GetSignature. The Rent Roll Broker, recently committed to deploying GetSignature to their web application automating their sales agreement signoffs.

“We recently moved to Get Signature after some time with a “leading” solution. It has document encryption and is so much more secure. We love that it is an Aussie product, so the money stays here. Give it a go.”

GetSignature is available for free trials at

Victorian government’s Digital Adaptation Program funding can be used for subscription of secure digital business services such as GetSignature.

Founded in 2009, jeylabs is the 14th fast growing software businesses in Australia, recognised by the coveted CRN Fast 50 award in Nov 2019. The company offers a wide range of products and services designed to give people their time back.