Process Intelligence

Activities performed by people in their day to day business lives are somehow related to their business goals. The vision of an enterprise set by the execs is translated to be executed by their workforce. How effectively this is done is what determines the profits of their shareholders, the benefits of employment and the partnerships of people involved with it. The tools and techniques used by the majority of the workforce and its culture impacts the effectiveness of an enterprise. Corporate performance management depends on its business process management. Continue reading “Process Intelligence”

Workflowing MOSS

I have been naturally interested in knowing the effort estimates required to implement human workflows in the MOSS platform. I come across this request frequently. (This topic has been previously explored by Chris here) So, when I attended few workflow sessions at the recent APAC Sharepoint conference in Sydney at the Hilton , I was looking forward to finding more about this from the people in the game. Continue reading “Workflowing MOSS”

Task Delegation

K2 provides delegation features out of the box. Every manager in the directory has access to their subordinates’ tasks. As a user you can redirect your worklist items to anyone in the directory as well.

there is also a nice out of office component that allows users to setup out of office scenarios as well.

When you want a group of users to have exclusive access to business process tasks so that they can manage them, you either make this group of users as a destination in those tasks of interest and leverage the K2’s out of the box task management features OR will need to use K2 APIs to implement this functionality. Continue reading “Task Delegation”

The Essence of Escalations

what a lovely morning …you are busily working through your tasklist. before that 10 am meeting you need to finish these last 3 items… and you hit a snag!

You need help. You need it now. Usually it is not that easy…

But, you can get help and get it formally if you have had escalations in place.

Escalation is a management tool. it helps the managers to help employees get things done.
Escalation support also helps to avoid things that could slip through the cracks.

Escalation mechanisms are handy when you are dealing with business processes. Continue reading “The Essence of Escalations”