Chat-bots are another way of humanising user interactions. Instead of us issuing commands, bots are now understanding our speech with greater accuracy. Interacting with systems using natural language is a phenomenal experience.
In a global economy, reaching a multilingual customer base is crucial. There’s also a big difference between talking to customers in a language they understand and speaking their language.
Chatting with bots allows for group conversations, suggestions, real-time translations, recording, expert oversight, self improvement and very convenient methods of communication.
While this creates an open playground for the users, Intelligent use of Technology can guide these conversations to a predictable outcome.
You can Drive Effective Enterprise Customer Journeys with Conversational Software Bots.
At jeylabs we use Chat-Bots to streamline many of our customer and staff experiences.
We build modern apps to automate business processes to delight our clients. We follow the management by exception model when architecting our solutions. So, we already automate and remove mundane aspects of computing from users. However, there are still significant benefits to be achieved by deploying Conversational Software bots.
Chat-bots facilitate the creation of Systems which can evolve along with the needs of your customers, employees and service providers. When it comes to applications that are hard to change and costly, Chat-Bots can play a great role in accelerating productivity and ROI.
At the recent Digital Workplace Conference held in Melbourne, jeylabs and our award winning customer IXOM, jointly presented a case for why, should and how Chat-Bots can drive effective enterprise customer journeys.
Software bots can reduce the risk of new application builds and training. Using bots you can uncover hidden productivity scenarios and unleash the potential of your people. Artificial Intelligence and Machine Learning is a natural technology fit for Chat-Bots.
Keen to learn more? We can help you with an obligation free assessment for bot suitability. Contact us now and get started!!
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