Do you think that self-driven cars like Tesla, can render thousands of people jobless?
Is it possible that advanced robotics in healthcare will make health professionals obsolete?
Can there be a human civilization on Mars with companies like SpaceX?
If you believe in any of the above, you are already living in the age of intelligent business processes like me.
Artificial intelligence (AI) – machines performing tasks that require human intelligence, is very much real.
We can already see digital transformation happening across several industries that are adopting artificial intelligence to cut operational costs and improve efficiency.
1. Contact centers and chat bots
Transforming customer experiences and demands is putting excessive pressure on businesses to engage with consumers across multiple channels. However, time and resource constrains makes it a challenge.
This has given rise to chat bots, computer programs that can extract meaningful information from data centers and use it to answer customer queries presented in text or voice forms.
Babylon Health, a medical chat bot offers online doctors consultation and advice. Its chat bot is trained to provide remedy, tell possible side-effects, recommend dosage and give users fast medical advice based on their symptoms.
Similarly, contact centers are already using AI to anticipate customer needs through big data, generate conversations using virtual assistants and direct complex queries to real business representatives for problems that require human interference.
2. Advanced Robotics in Manufacturing
Use of robots in manufacturing is not new. They have been used to automate tasks and processes that are repetitive, can be hazardous if handled by humans or those that require to be done in back-to-back shifts.
However advancement in machine learning has made robots much more sophisticated to perform tasks that previously required human intelligence.
Visual and auditory sensors allow robots to recognize their environment and the objects in it. They can be taught to perform certain tasks. Data collected through their learning and experience can then be used to apply logic and make decisions based on it.
Today manufacturing businesses are using industrial robots for everything from assembling and packaging to testing and inspection.
Rather than working as independent machines, industrial robots are collaborating in groups and with human workers to deliver work seamlessly and efficiently.
3. Intelligent video analysis and surveillance
Consider One security personal keeping an eye on ten surveillance screens. It is a process that is inherently flawed. We have seen too many movies and TV series that show case escape sequences which exploit this flaw.
However, AI programs such as IBM’s intelligent video analytics makes it possible for surveillance systems to observe various objects and events and receive feedback from a human operator when there is a change in pattern within micro seconds.
Training computers to monitor surveillance screens to recognize faces, objects and environments has helped machines to understand various threat scenarios a lot better.
This allows for automatic initiation of incident handling protocols and alerting remote security teams or deploying security guards in time.
4. Augmented Reality and AI
Internet of Things (IoT) in combination with Augmented Reality has taken AI to a whole new level. While AI automates processes through learning, augmented reality manipulates information by presenting it in a much more meaningful way to humans.
We are already witnessing its use in industries from services to retail. While machine learning trains the computer to understand complex scenarios, augmented reality can cut human errors using simulations of risky tasks.
In retail, augmented reality gives consumers a virtual tour of a product while computer’s behavioral learning tailors their shopping experience by presenting them with choices they are more likely to make.
Microsoft Hololens is an advanced AR technology, transforming how people design, produce and collaborate in 3D environments. Facebook and a google aren’t far behind either. There are many other emerging players in the field now.
Artificial intelligence is a disruptive force that will change how industries operate today.
From transforming customer interactions to heavily automating processes, providing deeper business insights and constructive information, artificial intelligence is the future we see now.
Irrespective of which business you are in, our technology driven solutions at jEyLaBs can help you challenge and transform your work environments for the better and get you ready for the future.
Now is the time to embrace digital transformation by leveraging the power of intelligent processes in your business.
Get in touch with us today via firstname.lastname@example.org