Work Intelligently

Complexity has been increasing since the birth of our Universe. From nothing, everything came to be. The universe is one and all, as the energy that we are, came from, and part of, this Universe.

The possibility of a Multiverse is increasing as science untangles the mysteries of how did it all started and what will happen as the Universe expands. Lifeforms seem to have been engineered to evolve and become more and more complex in our ever expanding Universe.

We all have that inner voice which directs us to seek peace. We yearn for that calmness in our souls. We want to feel connected and understood. We want to contribute and be a part of bigger things. Humans are the only species we know of, who can communicate the emotions of love, the meaning of our worlds and our imaginations to others. As an intelligent species, we are also working to optimise our lives and become better at what we do and how we live.

The concept of a constant of time, the fact that it is limited, and it is the same amount available to everyone in a given day, is the next big thing, I predict that, we will break through. Whether it is Time travel or something completely new, we already seem to have been making great progress on that since the Stone Age.

Whether it is physical tools, language, techniques and expansion into territories, we have made massive progress. Invention of Cars gave us the choice of freedom. The power to go places was the ability unlocked by the ownership of mass market automobiles. Planes allowed us to Travel far distances faster. The Internet allowed us to do communicate and collaborate in an instant. Partnership between humans and machines is what took us to the Moon and We are now hoping to colonise Mars.

I sincerely believe that, Working Intelligently is crucial to our inner peace on Earth. That is why I am motivated to assist people and organisations optimise their business.

RPA – Robotic Process Automation – has the massive and immediate potential to break business users free from the shackles of Time. RPA can really help people to work intelligently. RPA can assist people not only automate a task at hand and do that faster. It can help people focus on the outcomes they are seeking at work on a daily basis. RPA can help elevate people to the next level. As organisations continue to deploy RPA and go beyond the current Automation First era, Software Robots will enable businesses across the globe to evolve to the next level.

At jeylabs, we promote Intelligent workspaces as part of a modern workplace to customers. This includes personal digital assistants to every information worker. Chatbots are already a big part of this. Keen to learn about how you can evolve your business to the next level with RPA? Check us out at: https://www.jeylabs.com

What can you do to move your business to a higher level? Is there anything you could do today with the current state of technology.

Could the application of smart technology at your workplace,
Give you a competitive edge?
Give you cost reductions?
Give you risk reductions?
Give you access to freed up resources?
Give you back time?
Give you peace of mind?
Give you accelerated success?

We know it can.

This is mankind’s relentless pursuit of execution excellence.

Artificial Intelligence (AI) is all the rage and for very good Reasons. Instead of continuing down the beaten path of building rule-based systems, you can now enhance them using AI and give your apps self-learning capabilities. Sounds like science fiction? Well, it is a current reality.

Instead of rebuilding or reconfiguring systems in a reactive mode, as business processes change and get challenged, your systems can truly become proactive because of their new learning abilities.

AI has very valid scenarios of application. Many enterprises have applied AI and have achieved some incredible outcomes.

Is this the right time for you to also embrace AI? And if so How best should you approach it?

Cloud has made it easy and efficient to access AI.

Machine learning has reached a point that, it is possible to train the machines with good quality, labelled, data sets and that their predictions can be ingenious and more accurate than humans.

NASA has a supercomputer that is flying around the globe (installed at the ISS) that is programmed to be autonomous.

We have been teaching machines specific things for a while now and boy they have learnt spectacularly well and are ready to serve us better in those specialised domains.

Some emerging areas of the potential application of AI technology for many of our customers are in the natural language processing, real-time translation, conversational, image/text and pattern recognition problem domains.

Areas where your ERP and backend systems hold a lot of historical LOB data is particularly good for applying AI. Good AI needs loads of data to train on.

jeylabs has implemented AI technology for internal use since mid-2015. We also partnered with reputable vendors in 2014 to bring AI technology to our customers.

We have implemented chatbots as interactive interfaces for our operational systems. We have a web bot, Skype bot and a Facebook messenger bot. I use them on a daily basis to find out the status of workflow items, action tasks and kick off business processes.

We have leveraged sentiment analysis in our marketing and customer support systems. This allows us to keep tabs on our brand’s reputation.

We have enhanced our Accounts payable and Expense claims processes by using AI. It gives us more of exactly what I have called out process intelligence in the past.

The benefits realised by us are around accurate data entry, better workflow routing, smart decision making and progressive improvements in recognising business activities and responding to them with far more insights than ever before.

Take a typical IT help desk, for example, historic reporting on the trouble tickets will tell you that perhaps the most requested calls for assistance were password resets and account lockouts. This could be now handled completely by a simple chat session powered By a natural language processing AI engine.

It can free up your resources from repetitive, boring and mundane tasks. You now just have to manage things by exception. As an example, if there was a suspicious password reset query. It can be flagged and escalated for human intervention. The AI can also learn from that escalation.

A contract management system may be enhanced with AI capabilities to provide users with suggestions around contract negotiations, proactive monitoring of dependencies and also market intelligence.

How far can you take these solutions? It is completely up to you and your needs. But, you can and ought to start now.

We suggest you play to your strengths and the technology’s strengths.

For example, you can pick those scenarios where there is an opportunity to simplify and enhance your internal staff experiences with chatbots.

Use existing application development or modernisation projects as a way to dip your toe into the AI waters.

We also recommend that you look at a proof of concept first and deploy a pilot to get user feedback before jumping into a full-blown program of works.

That will be your next step.

jeylabs partners with AI technology experts and product vendors to bring you tangible Outcomes.

Contact us via transform@jeylabs.com and schedule your Innovation workshop with jeylabs.