Approval ratings are not just for Politicians.
Every day, organisations of all kinds deal with application forms. Interacting with Internal users, contractors, casual employees, customers, partners, institutions, governments and other parties to conducting business involves forms of all sorts.
We have seen forms for quotations, cover notes, rental applications, loan approvals, purchase requests, software request, petty cash forms, market research questionnaires, leave applications, expense claims, feedback forms, parking fines, refund requests, product order forms, ownership transfer forms, delivery requests, application of interest, vendor onboarding forms, complaint forms, training request, travel request, health and safety survey forms, insurance claims, tender submissions, proposal forms and so on.
People put some effort to fill these out and they expect an outcome to be achieved.
Every day, A good percentage of these forms end up getting rejected for all sort of reasons. Some reasons are simple, valid and straight forward. Some are stupid and even funny.
Continue reading What is your Approval rating this week?